Terms and Conditions

Interstate Builders Licence A business name of IBL Group

Effective date: 09/09/2026

1. About these terms

1.1 These Terms and Conditions (Terms) govern the supply of services by IBL Group trading as Interstate Builders Licence (we, us, our, IBL) to you (you, your, the Client).

1.2 These Terms apply to all Services we supply to you, whether you engage us through our website, by telephone, by email, or by any other means.

1.3 By making payment of our fee, signing a proposal or engagement letter that refers to these Terms, or instructing us to commence work, you agree to be bound by these Terms.

1.4 Where we issue you with a written proposal, quotation or engagement letter, these Terms form part of that agreement. If there is any inconsistency, the proposal or engagement letter prevails to the extent of the inconsistency.

1.5 These Terms, together with our Privacy Policy and any proposal or engagement letter, form the entire agreement between you and us in relation to the Services, and supersede all prior discussions, representations and understandings.

2. Definitions

In these Terms:

Application means the licence, registration or certification application prepared under this agreement for lodgement by you with a Regulator.

Application Package means the completed application forms, supporting documents, evidence schedules and related materials we prepare and provide to you.

Business Day means a day other than a Saturday, Sunday or public holiday in Queensland.

Client Materials means all information, documents, qualifications, records, statements, references and other materials you provide to us.

Consumer Law means the Australian Consumer Law set out in Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any corresponding State or Territory legislation.

Fee means the fee for the Services set out in clause 7.

Regulator means the Queensland Building and Construction Commission (QBCC), NSW Fair Trading / Building Commission NSW, or any other licensing authority relevant to your Application.

Services means the services described in clause 3 and in any proposal or engagement letter.

3. Our Services

3.1 What we do. We provide a private application preparation and checking service. Depending on the scope agreed with you, the Services may include:

  1. an initial eligibility assessment and discussion of the licence class or classes that may be appropriate to your circumstances;

  2. identifying the evidence and supporting documentation a Regulator is likely to require;

  3. structuring and formatting your work history and experience against the Regulator’s published requirements;

  4. preparing draft referee statements, statutory declaration templates and evidence schedules for your review, signature and verification;

  5. completing the Regulator’s application forms using information you supply;

  6. reviewing and quality-checking the assembled Application Package for completeness and internal consistency; and

  7. providing you with the finished Application Package together with lodgement instructions.

3.2 You lodge the Application. You lodge and submit the Application with the Regulator yourself, in your own name. We do not lodge, submit or file applications on your behalf, and we are not your agent for any dealing with a Regulator unless we expressly agree otherwise in writing.

3.3 What we are not. We are a private business. We are not the QBCC, NSW Fair Trading, the Building Commission NSW, or any other government agency, and we are not affiliated with, endorsed by, or acting under the authority of any of them.

3.4 Not legal, financial or accounting advice. We are not a law practice, a registered tax agent, a financial services licensee or a qualified accountant. Nothing we provide constitutes legal advice, financial product advice, tax advice or accounting advice. Where your circumstances require such advice, you should obtain it independently from an appropriately qualified professional.

3.5 No guarantee of outcome. All licensing decisions are made solely and independently by the Regulator, applying its own criteria, discretion and processes. We do not and cannot guarantee that your Application will be approved, that it will be approved for a particular licence class, or that it will be determined within any particular timeframe. Nothing in our marketing, on our website, or in any discussion with you is to be taken as a promise or guarantee of a licensing outcome.

3.6 Our commitment to stay with you. We do not treat our work as finished when we hand you the Application Package. Subject to clauses 3.7 and 3.8, and for no additional Fee, we will continue to support your Application until the Regulator makes its decision. That support includes:

  1. helping you understand and respond to any request for further information, clarification or additional evidence issued by the Regulator;

  2. revising, correcting and re-assembling any part of the Application Package that the Regulator identifies as deficient, incomplete or incorrectly prepared;

  3. preparing a resubmission where the Regulator declines the Application on grounds capable of being cured by better preparation or additional evidence; and

  4. remaining available to you by email and telephone throughout the assessment period.

This commitment is a commitment of continued effort and continued preparation work. It is not a guarantee that a licence will be granted. Clause 3.5 continues to apply.

3.7 When this commitment does not apply. The commitment in clause 3.6 is conditional on the accuracy of what you have told us. It does not apply, and ends immediately, where:

  1. any information, answer or document you gave us about your work history, work experience, qualifications, competencies, current or former licences, licence conditions, disciplinary or enforcement history, financial position, or bankruptcy or insolvency history was false, misleading, incomplete, exaggerated or inaccurate in a material respect;

  2. you did not in fact hold a qualification, licence, certification or period of experience you represented to us that you held;

  3. you failed to disclose to us a matter that a reasonable person would understand to be relevant to your eligibility, including a refused or cancelled licence, an outstanding debt to a Regulator, an exclusion or banning order, or a relevant criminal or disciplinary matter;

  4. the Regulator refuses the Application on a ground that could not have been cured by preparation, such as your not meeting a mandatory qualification, experience, financial or fitness requirement;

  5. you lodged an Application in a form we did not prepare, or altered the Application Package after we provided it to you, without our written agreement;

  6. you failed to lodge the Application, failed to pay Regulator fees, or missed a Regulator deadline; or

  7. you have not paid the Fee in full.

3.8 Limits on the commitment. The commitment in clause 3.6:

  1. applies to the licence class and jurisdiction covered by the original engagement, and does not extend to a different licence class, a different jurisdiction, or a fresh application made for a different purpose;

  2. does not extend to representing you in, or preparing submissions for, an internal review, external review, appeal or tribunal proceeding;

  3. does not cover any third-party cost under clause 7.3, including further Regulator fees on a resubmission, which remain payable by you; and

  4. ends 12 months after we provide you with the Application Package, or when the Regulator makes a final decision on the Application, whichever occurs first.

3.9 Scope. The Services are limited to what is expressly set out in clauses 3.1 and 3.6 and in any proposal or engagement letter. Anything not expressly included is excluded, including (without limitation) representing you in reviews, appeals, hearings or tribunal proceedings, dealing with a Regulator on your behalf, obtaining qualifications or recognition of prior learning on your behalf, or arranging insurance, financial reports or accountant’s certifications.

4. Eligibility assessment

4.1 Before accepting an engagement, we may conduct an initial eligibility assessment based on information you provide. This assessment is a preliminary indication only. It is not a determination of eligibility, and it does not bind the Regulator.

4.2 If our initial assessment indicates that you do not presently meet the Regulator’s published requirements, we will tell you before you pay the Fee, and we will not proceed with the engagement unless you instruct us to do so with knowledge of that assessment.

4.3 An eligibility assessment is based entirely on the accuracy and completeness of what you tell us. If the information you provide is incomplete or inaccurate, the assessment may be wrong.

5. Your obligations

5.1 You must:

  1. provide us with complete, accurate and truthful information and documents;

  2. supply all Client Materials promptly and in a legible form;

  3. hold all qualifications, licences, certifications and experience you represent to us that you hold;

  4. respond to our requests for information, clarification or approval within a reasonable time;

  5. personally review the Application Package before lodgement and satisfy yourself that everything in it is true, correct and complete;

  6. sign all declarations, statutory declarations and forms in your own name and only where their contents are true;

  7. lodge the Application yourself and pay all Regulator fees directly; and

  8. deal with the Regulator directly in relation to any assessment, request for further information, or decision.

5.2 Accuracy is your responsibility. We prepare the Application using the information you give us. We do not independently verify your qualifications, work history, referees, financial position or the accuracy of your statements, and we are not able to do so. You are solely responsible for the truth and accuracy of everything submitted to the Regulator in your name. Our commitment under clause 3.6 to remain with you until the Regulator decides is given on the footing that what you have told us is true and complete, and is subject to clause 3.7.

5.3 False or misleading information. Providing false or misleading information to a Regulator is a serious matter and may constitute an offence. We will not prepare, assist with, or knowingly include in an Application any information we believe to be false, misleading, exaggerated or unsupported. If we become aware that information you have supplied is false or misleading, we may terminate this agreement immediately under clause 12.

5.4 Delay. We are not responsible for delays caused by your failure to provide Client Materials, respond to requests, or attend scheduled calls. Where such delay occurs, timeframes are extended accordingly.

6. Timeframes

6.1 Any timeframe we give you for the preparation of an Application Package is a good-faith estimate only, based on typical matters and on you providing Client Materials promptly.

6.2 We have no control over, and give no estimate or commitment in respect of, the time a Regulator takes to assess or determine your Application.

7. Fees and payment

7.1 Our fee. Our fee for the Services is a fixed fee of $1,950 AUD unless a different fee is stated in a written proposal or engagement letter.

7.2 What the fee covers. The Fee covers the Services described in clause 3.1 for a single Application in a single jurisdiction. Additional applications, additional licence classes, additional jurisdictions, or material changes to scope are charged separately and are subject to a further written quotation which you must accept before we proceed.

7.3 What the fee does not cover. The Fee does not include, and you are separately and directly responsible for:

  1. all Regulator application, assessment, licence and renewal fees;

  2. the cost of obtaining qualifications, competency assessments or recognition of prior learning;

  3. accountant’s reports, financial statements, audit fees or net tangible asset certifications;

  4. insurance premiums, including home warranty or professional indemnity insurance;

  5. police checks, credit reports, criminal history checks and identity verification costs;

  6. statutory declaration witnessing, certification of documents, notary or JP fees; and

  7. any third-party cost of any kind associated with your Application.

7.4 Payment. The Fee is payable in full in advance unless otherwise agreed in writing. You must accept these Terms before paying. We commence work on your Application as soon as payment is received.

7.5 Payment methods. We accept payment by hosted electronic payment link or electronic funds transfer. We do not accept or record card details verbally or by email.

7.6 Overdue amounts. Where payment terms other than payment in advance have been agreed and an invoice remains unpaid after its due date, we may suspend the Services on written notice until payment is received.

8. Refunds

8.1 Work starts on payment. We only take payment after your eligibility assessment under clause 4 and after you have accepted these Terms. We begin work on your Application as soon as your payment is received.

8.2 No change-of-mind refunds. We do not provide refunds if you change your mind, no longer want or need the licence, decide not to lodge the Application, or cancel the engagement after paying.

8.3 No refund based on outcome. The Fee is charged for the preparation and checking of an Application, not for a licensing outcome. It is not refundable because a Regulator refuses, delays or conditions your Application, or grants a licence class other than the one sought.

8.4 Your rights under the Australian Consumer Law. Nothing in this clause 8 excludes, restricts or modifies your rights under the Consumer Law. If our Services fail to meet a consumer guarantee, you are entitled to the remedies set out in clause 10.2, which may include a refund.

8.5 Cooling-off. Where the engagement arises from an unsolicited consumer agreement within the meaning of the Consumer Law, you have the cooling-off rights conferred by that legislation.

8.6 If we end the engagement. Refunds where we terminate the engagement are dealt with in clause 12.

9. Intellectual property

9.1 We retain ownership of all intellectual property in our templates, systems, checklists, evidence frameworks, methodologies and other materials used or developed in providing the Services.

9.2 On payment of the Fee in full, we grant you a non-exclusive, non-transferable licence to use the Application Package for the purpose of lodging and pursuing your own Application.

9.3 You must not reproduce, resell, distribute or commercially exploit our templates, systems or materials, or use them to provide services to any third party.

9.4 You retain ownership of all Client Materials.

10. Consumer guarantees and liability

10.1 Consumer guarantees. Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy conferred on you by the Consumer Law or any other law that cannot lawfully be excluded, restricted or modified.

10.2 Our Services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill and will be reasonably fit for their purpose. For major failures with the Services, you are entitled to cancel your contract with us and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the problem rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

10.3 Limitation. To the maximum extent permitted by law, and subject to clause 10.1:

  1. our liability for any failure to comply with a guarantee that can be limited is limited, at our election, to resupplying the Services or paying the cost of having the Services resupplied;

  2. our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), statute or otherwise, is limited to the amount of the Fee actually paid by you; and

  3. we are not liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of anticipated savings, or loss of business.

10.4 No liability for Regulator decisions. We are not liable for any decision, delay, requirement, policy change or conduct of a Regulator, or for any loss arising from a Regulator’s refusal, conditioning or delay of your Application.

10.5 Reliance on your information. We are not liable for any loss arising from information you supplied being inaccurate, incomplete, misleading or out of date.

10.6 Indemnity. You indemnify us against any claim, liability, loss, cost or expense (including reasonable legal costs) we incur arising from:

  1. any false, misleading, inaccurate or incomplete information you supply;

  2. your breach of these Terms; or

  3. any unlawful act or omission by you, including undertaking building work without an appropriate licence.

This indemnity does not apply to the extent the loss was caused by our own negligence or breach.

11. Confidentiality and privacy

11.1 We will keep your information confidential and will use it only for the purpose of providing the Services, except where disclosure is required by law or authorised by you.

11.2 We collect, hold, use and disclose personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy, available at www.interstatebuilderslicence.com.au/privacy-policy.

11.3 You authorise us to use and reproduce Client Materials to the extent necessary to prepare your Application Package.

11.4 We will not publish, quote or attribute any statement, review or testimonial from you without your prior consent.

12. Termination

12.1 You may terminate this agreement at any time by written notice. Clause 8 governs any refund.

12.2 We may terminate this agreement immediately by written notice if:

  1. you breach these Terms and fail to remedy the breach within 7 days of written notice;

  2. we form the reasonable view that information you have supplied is false or misleading, or that proceeding would require us to assist in the making of a false or misleading statement to a Regulator;

  3. you ask us to act in a way that is unlawful, unethical, or contrary to our professional obligations; or

  4. the relationship of trust and confidence between us has broken down.

If we terminate because the relationship of trust and confidence between us has broken down, we will refund the portion of the Fee attributable to work not yet performed. Subject to clause 10.1, no refund is payable where we terminate for any of the other reasons in this clause.

12.3 We may also terminate on 14 days’ written notice for any other reason, in which case we will refund the portion of the Fee attributable to work not performed.

12.4 On termination we will provide you with the work completed to that date, subject to payment of amounts properly due.

12.5 Clauses 9, 10, 11, 13 and 15 survive termination.

13. Dispute resolution

13.1 If a dispute arises, you agree to notify us in writing setting out the nature of the dispute and the outcome you seek, and to allow us 14 days to respond, before commencing any proceedings.

13.2 We will attempt in good faith to resolve the dispute by negotiation.

13.3 If the dispute is not resolved within 30 days of notice, either party may refer it to mediation, or pursue any other remedy available at law.

13.4 Nothing in this clause prevents either party from seeking urgent interlocutory relief, or from making a complaint to a regulator, ombudsman or consumer protection agency.

14. Communication

14.1 You consent to us communicating with you electronically, including by email and SMS, and to receiving documents electronically.

14.2 Notices are taken to be received on the Business Day sent, if sent before 5:00pm at the recipient’s location, and otherwise on the next Business Day.

14.3 Marketing communications are sent only where permitted by the Spam Act 2003 (Cth), and you may unsubscribe at any time.

15. General

15.1 Governing law. These Terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and courts hearing appeals from them.

15.2 Variation. We may amend these Terms from time to time. Any amendment applies only to engagements entered into after the amended version takes effect. The Terms that apply to your engagement are those in force on the date you accept them. We will not vary the Terms applying to your existing engagement without your written agreement.

15.3 Assignment. You may not assign this agreement without our written consent. We may assign or novate this agreement to a related entity or to a purchaser of our business on written notice to you.

15.4 Severability. If any provision of these Terms is found to be void, unenforceable or unlawful, it is severed and the remaining provisions continue in full force.

15.5 Waiver. A failure or delay by either party to exercise a right does not operate as a waiver of that right.

15.6 Force majeure. Neither party is liable for a failure or delay in performance caused by an event beyond its reasonable control, provided it notifies the other party and takes reasonable steps to mitigate.

15.7 No partnership. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship between the parties.

16. Contact

Interstate Builders Licence A business name of IBL Group

Email: hello@interstatebuilderslicence.com.au

Phone: +61 489 907 113

These Terms were last updated on 09/09/2026.